AI-Powered Growth
for Boldyn Networks

Strategic Engagement Proposal

Turning post-acquisition complexity into
competitive advantage — with precision AI tools.

Prepared for Christos Karmis & the Boldyn US Leadership Team
March 2026  ·  Confidential
Context

We Did Our Homework

Boldyn isn't just integrating Apogee — you're building the operating model for the largest campus connectivity provider in North America.

350+
Higher Ed Customers
1M+
Students Served
300+
Stadiums & Venues
550+
Major League Games / Year

The Apogee Story

Founded Austin 1999. Majority US market share in outsourced campus connectivity. Acquired by Boldyn (fka BAI Communications) May 2024. Now the backbone of Boldyn's US higher ed strategy.

🔀

The Integration Challenge

Post-acquisition means two sales motions, two support stacks, and two cultures — operating under one brand now named Leader in Private 5G Services (Jan 2026). Scale demands new tooling.

Opportunities

Two Growth Levers,
Not Two IT Projects

Every tool we build is measured by revenue impact, not feature count. Here's where we see the highest-leverage interventions.

Urgent — Weeks

Sales Intelligence Signal Tool

Higher ed leadership changes are buying signals hiding in plain sight. When a new CIO lands at a university, that's a 90-day window to win the account.

  • Track decision-maker movement across 350+ institutions
  • Auto-score leads by signal strength and account value
  • Trigger outreach workflows directly in Salesforce
  • Replace the patchwork of ZoomInfo + LinkedIn + manual tracking
Strategic — Months

Intelligent Ticket Triage

Support tickets don't tell you what's wrong — they tell you where the operational bottlenecks are. AI-powered routing turns reactive support into a predictive ops engine.

  • AI classification: stadium vs. dorm vs. regional vs. infrastructure
  • Smart L1/L2/L3 routing with resolution recommendations
  • ERP alarm data → predictive staffing models
  • Fraction of the cost of Salesforce/ServiceNow enterprise tiers
Project 1

Sales Intelligence Signal Tool

Turn leadership churn into pipeline. Every higher ed CIO/CTO transition is a ticking opportunity — we make sure Boldyn is first in the door.

The Problem
  • Leadership changes at universities go undetected for weeks
  • Sales team manually cross-referencing ZoomInfo, LinkedIn, Salesforce
  • No unified scoring — reps guess which signals matter
  • Post-acquisition: Apogee's tribal knowledge isn't systematized
Our Solution
  • Automated monitoring of IT leadership moves across HED institutions
  • AI-scored lead signals: role seniority × institution value × timing
  • Salesforce-native integration — no new logins, no new tabs
  • Configurable outreach triggers with personalized messaging templates
Expected Impact
  • 5–10× faster signal detection vs. manual process
  • 30%+ increase in qualified pipeline from existing market
  • Zero new tools for reps to learn — lives in Salesforce
  • Standardized process across legacy Apogee + Boldyn teams
⏱️

George flagged this as pressing — timeline is weeks, not months. A working prototype in 2 weeks means your sales team has a new weapon before Q2 pipeline reviews.

Project 2

Intelligent Ticket Triage

Stop paying enterprise platform prices for a routing problem AI solves better. Turn your support data into an operational intelligence layer.

The Problem
  • Tickets misrouted between stadium, campus, and regional teams
  • L1 agents lack context to triage accurately at scale
  • ERP alarm data sits in silos — no predictive staffing
  • Salesforce/ServiceNow quoted prohibitive enterprise pricing
Our Solution
  • AI-powered ticket classification: venue type, severity, domain
  • Intelligent L1 → L2 → L3 routing with confidence scoring
  • Resolution recommendations pulled from historical ticket data
  • ERP alarm integration for predictive staffing and rapid response
Expected Impact
  • 40–60% reduction in misrouted tickets
  • 2–3× faster mean time to resolution
  • Proactive staffing adjustments before event-day surges
  • Built at a fraction of enterprise platform cost
🎯

George is the direct buyer for this initiative. We'll design this in close partnership with his team to ensure the triage logic matches real operational workflows — not theoretical ITIL diagrams.

Our Approach

The Growth Lever Framework

We don't deliver decks. We deliver working systems — fast — then refine them with your team until they're production-grade and fully yours.

1

Discovery

Deep dive into your data, workflows, and team dynamics. We map the real process — not the documented one.

3–5 Days
2

Rapid Prototype

Working software in your hands. Not wireframes — a functioning tool you can test against real scenarios.

1–2 Weeks
3

Iterative Build

Your feedback shapes every sprint. We coach your team through the build so they own the logic, not just the login.

4–8 Weeks
4

Harden & Deploy

Production hardening, documentation, team training, and a clean handoff. No vendor lock-in. It's your system.

2–3 Weeks

Working Prototypes in 2 Weeks

You'll see a functioning tool — not a slide deck or Figma file — within 14 days. If it doesn't demonstrate clear value, walk away. No risk.

Client Coaching, Not Black Boxes

We build alongside your team so they understand the "why" behind every decision. When we leave, you don't need us — that's the point.

Timeline

What To Expect

Clear milestones. Decision gates at every phase. You're never more than 2 weeks from being able to pause, pivot, or walk away.

Weeks 1–2

POC Sprint

Discovery + working prototype for Sales Intelligence tool. Hands-on demo with real Boldyn data patterns.

Week 3

Decision Gate

Review POC results. Go/no-go for full build. Begin Ticket Triage discovery in parallel if approved.

Weeks 4–10

Iterative Build

Full build of Sales Intel tool. Parallel POC for Ticket Triage. Weekly demos and feedback loops.

Weeks 11–13

Harden & Transfer

Production deployment, team training, documentation. System handoff with full knowledge transfer.

🔄

The iteration model: Every 2-week sprint ends with a working demo and a decision point. You see continuous progress, never a surprise at the end. Scope adjusts based on what we learn together — not what we assumed on day one.

Natural Exit Points

After every phase, you can pause or stop. Zero penalty. The work done to that point is yours to keep.

Parallel Workstreams

Sales Intel and Ticket Triage can overlap — POC for project 2 begins while project 1 enters full build.

Weekly Visibility

Stakeholder demos every week. No waiting months for a "big reveal." George and team see progress in real time.

Why Us

Why Wali Works

We're not a staffing agency or a slide factory. We're operators who build AI tools that move revenue and cut cost — fast.

Speed as a Feature

Working prototypes in 2 weeks. Not 2 months of requirements gathering followed by a change order. You see value before you commit to a full build.

🧠

AI-Native Thinking

We don't bolt AI onto legacy processes. We redesign the workflow around what AI makes possible — that's where the 10× gains live.

🔧

Build-to-Transfer

Every system we build is designed for your team to own. Full documentation, training, and a clean handoff. No vendor lock-in, no recurring dependency.

👤

Same Team, Pitch to Production

Humza Wali leads from discovery through deployment. No bait-and-switch. The person in the room today is the person building the system tomorrow.

About the Lead

Humza Wali — 10+ years spanning software engineering, process design, and executive leadership across enterprise and startup environments. Specializes in identifying the specific operational lever that unlocks disproportionate growth, then building the AI-powered tool to pull it.

Investment

Investment & Next Steps

Start small, prove value, then scale. The POC is designed so you risk almost nothing while learning almost everything.

Recommended Start
TBD
2-Week Proof of Concept — Sales Intelligence
  • Full discovery sprint with stakeholder interviews
  • Working prototype tested against real signal patterns
  • Salesforce integration architecture validated
  • Go/no-go decision with zero commitment beyond POC
  • All code and documentation is yours regardless of outcome
Full Engagement Range
TBD
Full Build — Per Project (10–13 weeks)
  • Production-grade system with hardened deployment
  • Team training and complete knowledge transfer
  • Weekly demos and stakeholder alignment sessions
  • Post-deployment support and optimization period
  • Natural exit after any phase — no long-term lock-in

Align on Scope

30-minute working session with George + stakeholders to validate priorities and data access.

Launch POC

Kick off Sales Intelligence discovery. Prototype in your hands within 2 weeks.

Evaluate & Decide

Review results, assess fit, and decide on full build. No pressure — the POC stands on its own.

🛡️

Risk mitigation by design: The POC is a natural exit point. If the prototype doesn't demonstrate clear value to George and team, you walk away with the code and insights — no further obligation. We earn the full build.

Next Step

Let's Build Something
That Moves the Needle

Boldyn is integrating the largest campus connectivity platform in North America.
The right tools — built fast, built smart — will define the next chapter.

Wali Works — AI-Powered Growth Levers
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Confidential — Wali Works × Boldyn Networks